FAQs

We love working with our clients across the world and can arrange appointments by phone, zoom, facetime or email to fit your needs. Please email us at info@jumellecollection.com.

Our sizing is based upon your measurements, please view our size guide for more information. If you need further assistance please email us at info@jumellecollection.com.

If a style is out of stock this means the fabric is no longer available. Our fabric is custom created and quantities are limited and availability changes daily. If you love a style on the website, but it says that it is no longer available, please contact us at info@jumellecollection.com for fabric availability and timing.

Since each piece is handcrafted and made especially for you, there is a production time of 3-4 weeks.

Yes, all styles are pre-order as all of our styles are made especially for you. Once your order is placed your style is put into production.

Your order will ship 3-4 weeks from the order date, this may vary depending on the silhouette. If you are in more of a rush please email us at info@jumellecollection.com to discuss your options.

We can ship internationally, please contact us at info@jumellecollection.com to place your international order.

Since the style you have purchased is made especially for you made with limited materials, we are currently unable to accept returns. If there is an issue with the fit or anything regarding the garment that leaves you dissatisfied, please reach out to info@jumellecollection.com and we will take the necessary steps to make it right.

The style you have ordered is made especially for you. This means the style does not exist until your order is placed. The fabric is created and then hand cut to your measurements and sewn. Additional hand-sewing and handwork completes your style in our New York Atelier. Due to the bespoke nature of our process we cannot currently accept returns.

Due to the bespoke nature of our process and limited materials we cannot offer exchanges. If there is an issue with the garment that leaves you dissatisfied, please email us and we will take the necessary steps to make it right.